FAQ

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Frequently Asked Questions

Find answers to common questions about AveliPath Health

Getting Started

AveliPath Health is an AI-powered health management platform that helps you:
  • Track and manage your medications with smart reminders
  • Check symptoms and get guidance on when to seek care
  • Access personalized health education content
  • Store and manage health documents securely
It's designed to be your personal health companion, helping you make informed decisions about your wellbeing.

AveliPath Health offers both free and premium plans:
  • Free Plan: Basic medication tracking, limited symptom checks, and access to health articles
  • Premium Plan: Unlimited symptom checks, advanced AI analysis, family accounts, and priority support
Visit our pricing page for full details.

Creating an account is easy:
  1. Click "Sign Up" on the homepage
  2. Enter your email address and create a password
  3. Complete your health profile (optional but recommended)
  4. Verify your email address
You can also sign up using your Google or Microsoft account for faster access.

Medication Management

You can add medications in several ways:
  • Quick Add: Type the medication name and we'll auto-suggest dosages and schedules
  • Barcode Scan: Scan your prescription bottle barcode to auto-fill details
  • Photo Import: Take a photo of your prescription label and our AI will extract the information
Go to the Medications page and click "Add Medication" to get started.

Medication reminders can be sent via:
  • Email: Receive reminders in your inbox
  • Browser notifications: Get pop-up reminders when using the app
  • SMS (Premium): Text message reminders to your phone
You can customize reminder times and snooze options in your Notification Preferences.

Yes! When you add a new medication, AveliPath Health checks it against your existing medications for potential interactions. However, please note:
  • Our database covers common interactions but may not include all possibilities
  • Always consult your pharmacist or doctor for comprehensive interaction checks
  • Include all medications, supplements, and vitamins for accurate results

Symptom Checker

No. The symptom checker is for informational purposes only. It can help you understand potential causes of your symptoms, but it cannot:
  • Perform physical examinations
  • Run laboratory tests
  • Make definitive diagnoses
  • Prescribe medications
Always consult a healthcare professional for medical advice. If you're experiencing an emergency, call 911 immediately.

Our AI is trained on medical literature and provides guidance based on the symptoms you describe. However:
  • Accuracy depends on the information you provide
  • The AI may not detect rare conditions
  • Context matters - age, medical history, and other factors affect interpretation
Think of it as a first step in understanding your symptoms, not a final diagnosis.

Privacy & Security

We take data security seriously:
  • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access controls: Only you can access your health data
  • No selling: We never sell your data to third parties
  • GDPR compliant: We follow strict privacy regulations
  • Regular audits: We conduct security assessments regularly
Read our full Privacy Policy for details.

Yes! Under GDPR and other privacy laws, you have the right to:
  • Download: Export all your data in machine-readable format
  • Delete: Request complete deletion of your account and data
Go to Account Settings → Privacy to manage your data.

Billing & Subscriptions

You can cancel anytime:
  1. Go to Account Settings → Billing
  2. Click "Manage Subscription"
  3. Select "Cancel Subscription"
Your premium features will remain active until the end of your billing period. You won't be charged again after cancellation.

We accept:
  • All major credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay and Google Pay
Payments are processed securely through Stripe.

Still have questions?

Our support team is here to help

Contact Support