AveliPath Health (“we,” “us,” “our”) is designed to provide educational health guidance and navigation support. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Information we collect

• Account information (e.g., email, login identifiers) when you create an account.
• Usage data (e.g., pages visited, feature usage, timestamps) to improve reliability and safety.
• User inputs (e.g., questions, symptom descriptions, messages) you submit to Chat, Triage, Symptoms, or Documents.
• Uploaded documents (if you use Documents) and derived summaries/metadata needed to provide the service.
• Support communications if you contact us (e.g., via the Contact page).

2) How we use information

• Provide features you request (Chat, Triage, Symptoms, Documents).
• Maintain security, prevent abuse, and enforce safety policies.
• Improve product quality, accuracy, and user experience.
• Support billing/subscriptions (if enabled) and account management.
• Respond to support requests and operational communications.

3) Health information disclaimer

4) Sharing and disclosure

We do not sell your personal information. We may share information only when needed to:

• Operate the service using trusted vendors (e.g., hosting, storage, security).
• Comply with legal obligations or valid law enforcement requests.
• Protect users, prevent fraud/abuse, and maintain platform safety.

5) Data retention

We keep information only as long as needed to operate the service, meet legal requirements, and support safety and auditing. You can request deletion of your account data by contacting us.

6) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure, but we aim for security-first design.

7) Your choices

• You may update account settings where available.
• You may request access, correction, or deletion by contacting support.
• You may choose what information you provide in your questions and uploads.

8) Children’s privacy

AveliPath Health is not intended for children under 13 without parent/guardian involvement. If you believe a child has provided personal information, contact us to request deletion.

9) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date when changes are made.